02-26-2017, 05:33 PM
Hi Gintaras,
I will answer as many questions as I can right now, I don't have that computer with me right now so I will have to get you more details later. I will first mention that the toolbar works fine on several computers, but not on the computer it was specifically built for. It works on my development workstation and on a random notebook I tried, but not the Microsoft Surface Pro 3 tablet that it is being used on (or is supposed to be used on). The toolbar user initially complained a few days prior to the complete failure that they needed to "double-click on the toolbar to get it to work", they explained that a single click didn't open up the menu and it would only open up the (drop-down) menu after double clicking the toolbar button - I even watched that user doing this double-clicking when we met in person so I could investigate the failure. I assumed the computer user was mistaken or they were confused about something, but I just realized that their statement might be relevant and perhaps they did in fact need to double-click a toolbar button to get the menu to open.
I think its important to point out that the computer is a tablet PC, the Microsoft Surface Pro 3, it has a touch screen which is used along with the onscreen keyboard. We do not attach a mouse or the detachable keyboard/touchpad cover, we just use the stylus and touchscreen. During my attempts to diagnose the issue, I would turn off the on-screen keyboard and use a mouse instead of the touchscreen, it had no effect on the problem. This computer is a fairly static environment, nothing gets installed on it, it does not get used for web browsing, it only runs RDP to connect to a remote system where all of the text entry is done. It has Dragon Voice recognition software that is used for dictation into that remote system, but even after turning off every part of the Dragon software, it didn't change anything.
The toolbar worked great on this computer (which was surprising to me)... the toolbar had the ability to paste across the RDP session, running side by side with the on-screen keyboard (used for handwriting recognition), and running side by side with the Dragon Voice dictation software..... all used to enter text into a software system accessed thru an remote desktop RDS session to a remote server.
Answers to your questions - in the order you asked them:
1. Windows 8.1 Pro (I believe its 8.1, otherwise its 8, I will get the build number as soon as I can).
2. It happens when you click on the toolbar itself - the initial click on any toolbar button deactivates the active window, you do not need to even move the mouse over a menu item, the second you click on the toolbar your cursor is removed from the window it was on.
3. There is a hook function, I added the _tb_auto_size function that I downloaded (thru a link found in the forum). I am not aware of how hook functions work or what they really are to start with, I simply used the sample code I downloaded and I figured out how to integrate it into my toolbar. The hook function is used on all 3 computers (2 that work and the 1 that doesn't), but I can remove it from the computer with the problem and see if that resolves the problem. I will get back to you on that. If it starts working properly without the auto_size function, would we be able to determine why that is the case so that I can continue to use the auto-size feature?
3. I will try to see what window is activated when I have that computer next, I will try to get access to it today.
4. I restarted QM, I restarted the computer, I even installed the latest version of QM (I had one version older than the most current). I deleted the entire program folder completely and installed a fresh copy from my development workstation by importing every toolbar, function and menu. I even used Windows System restore to revert back to a system state that was saved a week prior.... I thought that maybe the latest Windows Update caused the problem. None of those remedies helped...
The only thing I didn't try was to completely remove QM, reboot, then reinstall a fresh copy of QM. I am fairly sure that this is somehow related to the Microsoft Surface Pro tablet itself since the toolbar program works fine on 2 other computers, but I need to figure out what happened. I right clicked the toolbar and tried toggling every possible option on or off, no change. I can also try exporting my QM settings and importing them to the Surface Pro 3 tablet, maybe that will change something?
I will try to get the computer here today so I can check the build number and try to see which window is activated. I should be able to reply within the next few hours. I am in Eastern Time USA (NJ), may I ask what time zone you are in and/or what times of day you are typically online and able to answer questions? Knowing this will help me determine if I should bother having the person bring the computer to me this afternoon or if I should just wait until I see them tomorrow in the late morning.
Let me know if you have any ideas... I appreciate your help.
Kevin
I will answer as many questions as I can right now, I don't have that computer with me right now so I will have to get you more details later. I will first mention that the toolbar works fine on several computers, but not on the computer it was specifically built for. It works on my development workstation and on a random notebook I tried, but not the Microsoft Surface Pro 3 tablet that it is being used on (or is supposed to be used on). The toolbar user initially complained a few days prior to the complete failure that they needed to "double-click on the toolbar to get it to work", they explained that a single click didn't open up the menu and it would only open up the (drop-down) menu after double clicking the toolbar button - I even watched that user doing this double-clicking when we met in person so I could investigate the failure. I assumed the computer user was mistaken or they were confused about something, but I just realized that their statement might be relevant and perhaps they did in fact need to double-click a toolbar button to get the menu to open.
I think its important to point out that the computer is a tablet PC, the Microsoft Surface Pro 3, it has a touch screen which is used along with the onscreen keyboard. We do not attach a mouse or the detachable keyboard/touchpad cover, we just use the stylus and touchscreen. During my attempts to diagnose the issue, I would turn off the on-screen keyboard and use a mouse instead of the touchscreen, it had no effect on the problem. This computer is a fairly static environment, nothing gets installed on it, it does not get used for web browsing, it only runs RDP to connect to a remote system where all of the text entry is done. It has Dragon Voice recognition software that is used for dictation into that remote system, but even after turning off every part of the Dragon software, it didn't change anything.
The toolbar worked great on this computer (which was surprising to me)... the toolbar had the ability to paste across the RDP session, running side by side with the on-screen keyboard (used for handwriting recognition), and running side by side with the Dragon Voice dictation software..... all used to enter text into a software system accessed thru an remote desktop RDS session to a remote server.
Answers to your questions - in the order you asked them:
1. Windows 8.1 Pro (I believe its 8.1, otherwise its 8, I will get the build number as soon as I can).
2. It happens when you click on the toolbar itself - the initial click on any toolbar button deactivates the active window, you do not need to even move the mouse over a menu item, the second you click on the toolbar your cursor is removed from the window it was on.
3. There is a hook function, I added the _tb_auto_size function that I downloaded (thru a link found in the forum). I am not aware of how hook functions work or what they really are to start with, I simply used the sample code I downloaded and I figured out how to integrate it into my toolbar. The hook function is used on all 3 computers (2 that work and the 1 that doesn't), but I can remove it from the computer with the problem and see if that resolves the problem. I will get back to you on that. If it starts working properly without the auto_size function, would we be able to determine why that is the case so that I can continue to use the auto-size feature?
3. I will try to see what window is activated when I have that computer next, I will try to get access to it today.
4. I restarted QM, I restarted the computer, I even installed the latest version of QM (I had one version older than the most current). I deleted the entire program folder completely and installed a fresh copy from my development workstation by importing every toolbar, function and menu. I even used Windows System restore to revert back to a system state that was saved a week prior.... I thought that maybe the latest Windows Update caused the problem. None of those remedies helped...
The only thing I didn't try was to completely remove QM, reboot, then reinstall a fresh copy of QM. I am fairly sure that this is somehow related to the Microsoft Surface Pro tablet itself since the toolbar program works fine on 2 other computers, but I need to figure out what happened. I right clicked the toolbar and tried toggling every possible option on or off, no change. I can also try exporting my QM settings and importing them to the Surface Pro 3 tablet, maybe that will change something?
I will try to get the computer here today so I can check the build number and try to see which window is activated. I should be able to reply within the next few hours. I am in Eastern Time USA (NJ), may I ask what time zone you are in and/or what times of day you are typically online and able to answer questions? Knowing this will help me determine if I should bother having the person bring the computer to me this afternoon or if I should just wait until I see them tomorrow in the late morning.
Let me know if you have any ideas... I appreciate your help.
Kevin