05-16-2007, 08:11 AM
Anybody?
Help help... Happy paying customer here in need of a little help please :-)
Perhaps the question was too general... I'll be a bit more specific.
That part that's tripping me up is the wait part. I'm able to work through everything prior to, and then following that point. I'm just not exactly sure if QM is capable of recognizing if and when a specific word or phrase is displayed.
Example: Customer of mine types "Product details needed, part number: xyz". I'd like QM to recognize the "Product details needed" portion, jump to life, copy the xyz portion of the part number, and use it as a variable when running a macro I already created for gathering the necessary product info, ultimately pasting it into the chat box providing my customer with the info they desire.
Am I making any sense, does anybody understand what I'm trying to accomplish?
Thanks in advance for the feedback!
Help help... Happy paying customer here in need of a little help please :-)
Perhaps the question was too general... I'll be a bit more specific.
That part that's tripping me up is the wait part. I'm able to work through everything prior to, and then following that point. I'm just not exactly sure if QM is capable of recognizing if and when a specific word or phrase is displayed.
Example: Customer of mine types "Product details needed, part number: xyz". I'd like QM to recognize the "Product details needed" portion, jump to life, copy the xyz portion of the part number, and use it as a variable when running a macro I already created for gathering the necessary product info, ultimately pasting it into the chat box providing my customer with the info they desire.
Am I making any sense, does anybody understand what I'm trying to accomplish?
Thanks in advance for the feedback!